Refund Policy
Refund Policy
Our commitment to transparency and client satisfaction extends to our refund policy. We value our clients' trust and strive to ensure that every engagement with Student Education Relief (SER) results in a positive experience.
To that end, if the Client diligently fulfills their responsibilities, which encompass promptly responding to SER emails and phone calls, along with supplying accurate and timely information, such as employer verification, current status, adjusted gross income, tax filing status, and the number of dependents claimed on their taxes, they become eligible for a full refund of 100%. This assurance is contingent upon SER not proceeding with the submission of the Client's consolidation application to the Department of Education.
It's important to note that the compensation for document preparation is earned by SER at the point when the submission of direct consolidation loan paperwork to either the U.S. Department of Education or a designated U.S. Department of Education Servicer is executed on behalf of the Client.
For any inquiries pertaining to refunds, we encourage you to reach out to SER through our dedicated phone line at 888-871-1250. We are committed to providing clear and responsive assistance in this matter.
In certain specific scenarios, if a SER staff member has engaged with a client over the phone to assist in the application for a Government-backed program, and it transpires that the client is not approved for the intended program or is directed toward an option that is less favorable or financially onerous, SER is ready to promptly and amicably issue a comprehensive refund to the Client.
It's important to understand that the evaluation of refund eligibility is conducted with due diligence and a personalized approach. Every situation is unique, and our commitment is to ensure fairness and understanding in all cases. Your satisfaction and confidence in our services are paramount to us.